laterment@toolsandtoolsshop.com

+385 1 606 5999

SHOP NOW

Privacy Policy

Effective Date: April 17, 2026

1. INTRODUCTION

Welcome to TOOLS&TOOLS d.o.o. za usluge (doing business as “TOOLS&TOOLS“, “we”, “us”, or “our”). We operate the website located at www.toolsandtoolsshop.com (the “Site”).

At TOOLS&TOOLS, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site and purchase our gardening tools and related products. By using our Site, you consent to the data practices described in this policy.

2. DATA CONTROLLER INFORMATION

The entity responsible for your personal data under this Privacy Policy is:

  • Company Name: TOOLS&TOOLS d.o.o. za usluge
  • Address: Ulica Hrvatskog proljeća 28, 10000 Zagreb, Hrvatska
  • Email: laterment@toolsandtoolsshop.com
  • Phone: +385 1 606 5999

3. INFORMATION WE COLLECT

We collect several types of information from and about users of our Site, including:

A. Personal Identification Information:

  • Name, shipping address, billing address, email address, and phone number.
  • Payment information (processed through secure third-party payment gateways; we do not store full credit card numbers).

B. Account and Transactional Data:

  • Username and password for your account.
  • Purchase history, order details, and product preferences.

C. Technical and Usage Data:

  • IP address, browser type, operating system, and device information.
  • Pages viewed, time spent on the Site, and referring URLs (collected via cookies and tracking technologies).

4. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

  • Order Fulfillment: To process and ship your gardening tool orders, provide order status updates, and manage returns.
  • Customer Support: To respond to inquiries and provide technical assistance via our contact email and phone.
  • Marketing Communications: To send newsletters and promotional offers (only if you have opted-in).
  • Website Optimization: To analyze user behavior and improve our Site’s functionality and user experience.
  • Security: To detect and prevent fraudulent transactions and unauthorized access.

5. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANCE)

As a Croatian company (EU member), we process your data based on:

  1. Contractual Necessity: To fulfill your orders.
  2. Legal Obligation: To comply with tax and accounting laws.
  3. Consent: For marketing and certain cookie usage.
  4. Legitimate Interest: To improve our services and ensure website security.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses “cookies” to enhance your shopping experience. Cookies help us remember items in your cart and recognize you on return visits. You can manage your cookie preferences through your browser settings; however, disabling cookies may limit your ability to use certain features of the Site.

7. DATA SHARING AND DISCLOSURE

We do not sell or rent your personal information to third parties. We share data only with trusted service providers:

  • Logistics Partners: To deliver your tools to the Zagreb area or internationally.
  • Payment Processors: To securely handle transactions.
  • IT Service Providers: For website hosting and maintenance.
  • Legal Authorities: When required by law to comply with judicial proceedings.

8. INTERNATIONAL DATA TRANSFERS

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to maintain the same level of protection required by the GDPR.

9. YOUR RIGHTS

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request correction of inaccurate information.
  • Deletion: Request that we erase your personal data (“Right to be Forgotten”).
  • Objection: Object to processing for direct marketing.
  • Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at laterment@toolsandtoolsshop.com.

10. DATA SECURITY

We implement industry-standard security measures, including SSL encryption and secure server environments, to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. DATA RETENTION

We retain your personal information only as long as necessary for the purposes set out in this policy, typically 5-10 years for accounting and tax purposes as required by Croatian law.

12. CHILDREN’S PRIVACY

Our products are intended for adults. We do not knowingly collect information from children under the age of 16. If we become aware of such collection, we will take steps to delete the information immediately.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Effective Date.”

14. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

TOOLS&TOOLS d.o.o. za usluge
Attn: Privacy Department
Ulica Hrvatskog proljeća 28, 10000 Zagreb, Hrvatska
Email: laterment@toolsandtoolsshop.com
Phone: +385 1 606 5999